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Frequently asked questions

What can I contact the practice assistant for?

Our practice assistants are your first point of contact. They are trained in 'triage' and can assess with you what type of appointment or help you need at what time. In addition, the assistants have their own consulting hours where they carry out various procedures such as: blood pressure checks, injections, smears, ear spraying and wart sticking. The practice assistant, like the other healthcare providers working for us, has a duty of confidentiality.

How long does a consultation last?

The time we schedule for you depends on your question. This can vary from 10 to 20 minutes. It is therefore important that you tell the practice assistant how many questions you have. That way we take this into account in the planning. If you have more questions than you have indicated in advance, it is not possible to discuss these during the consultation with the GP.

Evening, night or weekend emergency

Our opening hours are on weekdays from 8:00 to 17:00. Outside opening hours (evenings and weekends), for emergencies you can contact the GP out-of-hours service, which is located at Amstelland Hospital. You can then call Huisartsenpost Amstelland, phone number: 020-4562000. The GP surgery is only for medical matters that cannot wait until the next working day or after the weekend.

I have a complaint

If you are dissatisfied with something in our practice, we are happy to discuss this with you. We would like to invite you to make an appointment with your GP to discuss your dissatisfaction. You can make this appointment by calling the practice assistant. We would like to ask you to indicate what it is about so that we can plan the right day and time to give the dissatisfaction the proper attention. If we cannot work it out together, you can read all about our complaints procedure here.


What is the stay-away rate?

GP practices in Uithoorn apply a stay-away fee for patients who stay away from an appointment without timely cancellation. 

Why a stay-away tariff?
Care is precious and the hours are valuable, even for other people.

What should I do if I cannot attend an appointment?
Do you want to cancel your appointment? Please do so with the assistant at least 24 hours in advance. Your cancellation will be noted and you can usually make a new appointment immediately.

Failure to cancel on time may incur the away fee.

How much is the stay-away rate?
The amount of the stay-away tariff is set at €25 for a consultation or appointment with the GP, practice support worker or assistant. You cannot claim this amount from your health insurer.

Of course, there may have been a special reason why you could not come to your appointment. In that case, we would like to hear from you.

Why can't I get a doctor's note?

You have been told by your treating doctor that he/she will not issue a 'medical certificate'. In doing so, your doctor has acted under the rules set out by the KNMG, the professional organisation for doctors. A brief explanation of these rules:

The KNMG's position is that an attending physician should not issue statements about one's own patient, passing judgement on a patient's (medical) fitness or unfitness to do or not do certain things. Examples include: is someone capable of working, driving a car, going to school, taking good care of children, is a booked trip cancelled rightly, or is someone entitled to a parking permit or adapted housing?

Such certificates may only be issued by an independent doctor (i.e. not your own doctor). Such a doctor can make his or her own assessment of your situation. If necessary, with your permission, the doctor can also request additional information from your treating physician(s). For such an independent statement, there must be a request from the authority that wants this statement with a clear question.

The two main reasons for this position are:
The KNMG believes it is important that the treating doctor can concentrate on your treatment and build a good relationship of trust with you. Your doctor should then not get into all kinds of conflicts of interest. To prevent this, there should be a sharp boundary between treatment and assessing whether you can qualify for certain facilities. In this way, nothing prevents you from giving your doctor all the information necessary for your treatment. In addition, your treating doctor is often unaware of the criteria used to allocate or not allocate certain facilities. As a result, it is often not possible to make a proper assessment. It is also in your interest that the doctor issuing the medical certificate is well aware of which points are and are not important in the assessment.

Do GPs also do driving licence tests?

No, GPs do not do driving licence examinations. For medical examinations for driving licences, please refer to www.rijbewijskeuringsarts.nl - On Tuesdays, we have an examining doctor, Marcel de Ree, present in Waterlinie with whom you can make an appointment through the practice assistant of GP practice Antheunis - phone: 0297 561453

What other organisations can I find in the health centre?

This can be found at www.waterlinie.nu

Can I collect repeat medication from the pharmacy in Waterlinie?

No. The pharmacy in Waterlinie Health Centre is only for the initial dispensing of medication. For repeat prescriptions, you can visit BENU pharmacy Zijdelwaard on Zijdelwaardplein and pharmacy Boogaard on Amstelplein.

How can I apply for home care?

If you need home care, you can contact a home care organisation yourself. If this is not possible, you can also ask a family member or an acquaintance to help you. In exceptional cases, the practice can assist in this. Below are home care organisations we work with the most. If these organisations cannot provide care, you can contact your health insurer. They will then help you find a home care organisation.

- Amstelring district care: see the website which team is in your postcode area https://amstelringwijkzorg.nl/verwijzers/
- MOB Amsterdam-Amstelland: 0297 – 74 40 33
- Home Instead Home Care: 020 – 23 86 938
- In-home care: 06 – 48 42 21 83 or www.aanhuis-zorg.nl
- ActiVite: 071 – 51 61 415 or http://www.activite.nl
- Happy Care: 06 – 42 14 62 73 or https://happyzorg.nl/

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